Knowledge Base

Maryland’s move toward sign language interpreter licensure was intended to strengthen the quality of interpreting services, and protect access of people who use those services. That goal matters. But there’s a major problem baked into the process that the most recent amendments to the licensure are trying to address: making high-impact policy decisions with low-quality […]

If you’ve ever said, “I can hear you… I just can’t understand you,” you’re not alone. One of the most common early signs of hearing loss isn’t total silence. It’s reduced clarity, especially in real-world situations like restaurants, meetings, classrooms, and family gatherings. That’s because hearing isn’t just about volume. It’s about how your brain […]

Spring is one of the busiest seasons of the year. Graduations. Conferences. Staff trainings. Worship services. Community events. Fundraisers. School celebrations. The calendar fills up fast, and so do the details. Here’s the part that often gets missed: access has a timeline, too. If you wait until the final week to think about interpreting, captions, […]

Confusion is expensive. Not just in dollars, though it shows up there too. Confusion costs time, energy, trust, and dignity. It creates rework. It creates tension. It creates the kind of quiet fatigue that builds in a team when people are constantly trying to guess what’s expected, what’s happening next, or how to get help. […]

Maryland’s interpreter licensing law was supposed to bring clarity. In theory, it would set consistent standards, improve quality, and help protect Deaf people’s access in critical settings like healthcare, education, and legal services. But here we are—still navigating ongoing issues, still waiting for the next real update, and not expecting to hear much from the […]

February is full of loud messages about love—flowers, reservations, grand gestures, and perfectly edited moments. But most of us know that real connection doesn’t live in highlight reels. It lives in the everyday: the check-in texts that don’t need an audience, the honest conversations that build trust, the way you pause long enough to actually […]

Working in operations means you’re paid to notice what isn’t working, name it, and improve it. It’s meaningful work—and it’s also a role that comes with a specific kind of weight, because improvement almost always requires change. Over time, I’ve learned that people don’t just experience change as a new policy or a different workflow; […]

We’ve always believed that communication is the foundation of connection and that connection is where real change begins. Over the last year, I’ve watched something powerful unfold. As we stepped into a new identity and continued evolving our work, we rediscovered what it means to act as a catalyst, not just a service provider. What […]

If you’ve been following the conversation around artificial intelligence and American Sign Language (ASL) interpreting, you’ve probably felt it too: a mix of curiosity, hope — and fear. We’ve seen AI interpreting tools get smarter, faster, and more accessible. Just last month, Syracuse University piloted Sign-Speak, an AI-powered ASL interpreting service designed to translate between […]